Business Analysis
Analysed the account opening procedure at Sun Bank. Developed an automation plan along with a platform system. Employee acceptance was 98% within first month. Time to open an account decreased more than 7 times.
Developed branch personnel and business hours scheduling system, which allowed cutting costs by an average of 3 FTE per branch and serve customers more conveniently.

Data Mining
Was in charge of customer information analysis at Sun Bank. Determined customer profitability and marketing campaign targets. Set up procedures on preparation a targeted campaign.

ERP and CRM
Introduced customer relationship management practice at Sun Bank. Developed a simplified contact tracking system. Later merged it into GoldMine.
Assisted in roll-out of PeopleSoft at University of Akron.

E-Business
Participated in establishing internet banking at Sun Bank and developing the corporate website.
Designed on-line university registration procedures for Susquehanna University.
Had a number of e-business projects as a graduate MIS student at University of Akron.

Financial Analysis
Analysed and reported monthly numbers along with projections to CFO at Sun Bank.
Top 40 Analyst at iExchange.